Your Questions Answered
When can support be accessed?
Our unique service offers out of hours appointments in the evenings and over the weekend, as well as during school holidays.
We can also offer tutoring services during the school day for students who may not be accessing full time education.
Where is support accessed?
We are based in Warwickshire, United Kingdom.
As well as face to face, we work online via Zoom – this allows us to support clients across the UK.
What are the costs?
Initial, no-obligation, information gathering session on Zoom
30 minutes - £45, 60 minutes - £75
The duration depends on the complexity of the needs of the young person. If there are reports available prior to the call, the time to read these is included in the £75 fee. During a 60 minute session, advice and strategies will be given based on the information collected.Following the Zoom session we will make an offer of support by email with a bespoke plan and associated costs. Session charges range from £50 - £70 per hour dependent on needs, resources and venue of the session. Travel time and fuel costs are also charged if sessions take place at a client's home.
We aim to make our services as accessible as possible.
Payment is strictly in advance and discounts may be available for bulk bookings
What happens if we have to cancel a session?
We appreciate that life happens! If a session is cancelled less than 48 hours prior to the session, this will incur the full cost. Notice given prior to this will enable us to offer this session to someone else and there will be no charge.
Is there financial support available for sessions?
It is our intention, over time, to build up a bursary fund to support anyone who needs our services but is unable to pay the full costs. At the moment we are not in a position to offer any bursaries, but please register your interest by emailing us. As soon as our bursary fund allows, we will make contact and we will let you know the evidence we require to consider your application.
How do we get started?
If you think we may be able to help you and your young person, please email us in the first instance to introduce yourself and briefly outline your situation.
We will reply within two working days to offer you a, no obligation zoom meeting to gather and share information and to answer your questions.
Within a further two working days we will email you with thoughts about what our service can provide or an explanation of why we may not be the best service for you and possible alternatives you could explore.
You can take as long as necessary to consider our offer and make an appointment for a session via email.